Really?

I experienced game performance issues recently and there was no effort whatsoever made by your team to look into the issue on my behalf, as usual the first reaction from the team is to blame the players. So why would we bother reporting anything when this is the response we receive?


Hello Josey jojo,

Thank you for your report.

Usually, latency is caused by something between the player and our servers. This may be something on the player's end, such as a browser extension, or trouble with their internet provider. It can also be one of the many stops between the player's device and our servers. If a large enough network is down, it can affect systems all over the internet. When latency becomes an issue, we recommend trying to narrow down the possible causes by turning off all browser extensions. We often find that adblockers or other communication-heavy browser extensions can cause problems if the connections to their servers experience a slowdown.

We hope that you find this information useful. Thanks for bringing this to our attention and please let us know if you still experience any issues.

Thank you for your cooperation!

Kind regards,
KiitOw
The Howrse Team