Survey: Performance Issues

HellOw!

We have applied an update to the game to help with the performance issues that you’ve been experiencing.

We would like to gather your feedback on what you’re experiencing so that we can further investigate and continue to improve the games performance.

Below we would like to invite you to rate your experiences for each category with 1 being the lowest and 10 being the highest. Please also leave a comment below to describe which actions are still causing you an issue, as well as the actions that appeared to get better after the update.

We appreciate all of your feedback, but please remember to follow the forum rules and keep your comments constructive!

Thank you for your time and feedback!

Sincerely,

The Howrse Team
EchOw
  • Posted messages: 70
  • Karma: 10 points

Poll

The game is feeling much better to play now. It was very slow before. It was much faster to log onto now. I was finding it was taking me to other pages this morning if I was trying to click on rides or competitions. It is not doing that now. Much better. Thank you.
The Topaz Dragon
  • Posted messages: 69
  • Karma: 10 points
The game has worked well for me over the past several days. It has made such a difference as to how I feel about Howrse.
Rommy
  • Posted messages: 714
  • Karma: 10 points
Much better!

Thanks!
josies mom
  • Posted messages: 7
  • Karma: 10 points
I noticed the game lag the most on the equestrian center tasks so I can happily say that while the mechanics there are still tedious the improvements to the page loading for those tasks and across the site in general are greatly welcomed.

The only thing we can't comment on of course is if this makes any improvement to lag/performance during the events as there's not one running currently but we hope it stays good.

Thankyou Howrse!
GatheringRoses
  • Posted messages: 57
  • Karma: 10 points
I can't fill in the form properly, because it is still very patchy - but overall, my game has been running much more quickly and smoothly for a couple of weeks now default smiley :)
I will see how it goes the next couple of days, if it gets less patchy...
gaff
  • Posted messages: 1,165
  • Karma: 10 points
I think it's much faster now to load the game and play it than it was before. Good job default smiley :) default smiley (y)
horsesawsome19
  • Posted messages: 88
  • Karma: 10 points
Helios Ray backgrounds are still taking around 3 secs to fully load after horse has already appeared when moving from one horse to the next.

It seems Actions such as feeding, grooming, stroking ect have improved back to the usual speeds.
Josey jojo
  • Posted messages: 1,093
  • Karma: 10 points
Amendment to above post:

It's taking as long as 8 seconds for pages with Helios Rays to fully load default smiley (n)
Josey jojo
  • Posted messages: 1,093
  • Karma: 10 points
Only issue I’m having is that some of my wandering spirits and moving coats aren’t loading as quick as everything else, sometimes not at all. Was working my unicorn with a donkey unicorn coat thing and only the ears loaded the whole time lol
Maddi
  • Posted messages: 643
  • Karma: 10 points
Normally performance is good for me, but in the last few minutes it has slowed right down to the point my browser is complaining about a non-responsive site (an error about it taking too long to respond.) I have to stop the loading or refresh, and even then it doesn't always work.
Shadowlabs
  • Posted messages: 180
  • Karma: 10 points
Hmm, I feel like I am the odd one out here as I am still having issues. I do think it seemed alot smoother for a few days- maybe a week. But I noticed it back to how it was for me the other night and tonight is pretty bad for me in pages not loading or taking forever to load. having to click on them again to try and get it to load. very frustrating. but I am not sure if I am in the minority here.
horsestar
  • Posted messages: 2,827
  • Karma: 10 points
It seems a lot better for me. I've skilled and blupped a horse this evening (from about 11.30am GMT) and pages are loading fine and actions are happening pretty quickly. I'm not experiencing the same lag that I was before around this time of night (which is really nice!).
shelleybelly76
  • Posted messages: 235
  • Karma: 10 points
I've blupped a horse tonight (around 1pm GMT) and there didn't seem to any lag. Actions (feeding, grooming, entering competitions) were pretty smooth. Do I dare to be happy and hope it lasts? default smiley :p

Thanks Howrse for making fixes that seem to be working (@horsestar, hoping you are not still having issues?).
shelleybelly76
  • Posted messages: 235
  • Karma: 10 points
shelleybelly76 wrote:

I've blupped a horse tonight (around 1pm GMT) and there didn't seem to any lag. Actions (feeding, grooming, entering competitions) were pretty smooth. Do I dare to be happy and hope it lasts? default smiley :p

Thanks Howrse for making fixes that seem to be working (@horsestar, hoping you are not still having issues?).
Its variable for me. Sometimes no issues othertimes still a fair bit of lag. So a bit hit and miss so far. Glad to hear things are running more smoothly for you (and others) though.default smiley (y)
horsestar
  • Posted messages: 2,827
  • Karma: 10 points
The game actions overall are much better for me, although it's still a bit slow loading new pages/graphics - actions only lag now and then for me, and are good the rest of the time.
gaff
  • Posted messages: 1,165
  • Karma: 10 points
Having said that about the graphics, they seem to be loading a lot faster now! default smiley (y)
gaff
  • Posted messages: 1,165
  • Karma: 10 points
Thank you everyone for your continued responses. I'm sharing them all with the team.
EchOw
  • Posted messages: 70
  • Karma: 10 points
I have noticed that the game runs fairly smoothly until around 4pm Melbourne time. Monkey head spins, images not loading properly. it becomes so slow. As I mentioned to admin only 24 players on and game just crawling along. it should be able to do way better than what it is. A gaming system even slows down. It is only this game that slows so the issue is definetly at your end. I have tried a few different systems. I know it is not my internet either because I can still watch high definition movies and no loading issues at all.

Are other versions of the game ie: international having the same issues?
AngelFace67
  • Posted messages: 95
  • Karma: 9 points
The loading of Helios Rays ect seems to have improved considerably about a week after my first comments, not sure if anything has actually been done, but there's is certainly a difference in loading time default smiley (y)

All other actions are working fine also default smiley (y)
Josey jojo
  • Posted messages: 1,093
  • Karma: 10 points
The last couple of days actions have been very laggy (mostly during the afternoon), when I go to a new AP horse, I always have to wait a couple of seconds after the page has loaded to be able to click anything. Also when I scroll down to cover if I do it too quickly the website doesn't register I have scrolled down and does an action instead of taking me to the covering options.

This is also for the dropdown bars, sometimes I'll be speeding through horses and caring for them, and for some reason, it thinks I've to click something in a dropdown bar (that bar doesn't drop down, it just takes me to that page.) Not sure if this is just something on my end but I thought It might be useful to note.
Maddi
  • Posted messages: 643
  • Karma: 10 points
So just to recap once again game runs smoothly with no lagging or slowdown in speed of game because events and all side offers are done. Why can't these events be run just once a month and take it back to winning an actual horse. Maybe the game would run better if you didn't run both an event and a titans challenge together. Do 1 or the other.

Just so frustrated that the game after all these months is still not running properly default smiley :@
AngelFace67
  • Posted messages: 95
  • Karma: 9 points
horsestar wrote:

Hmm, I feel like I am the odd one out here as I am still having issues. I do think it seemed alot smoother for a few days- maybe a week. But I noticed it back to how it was for me the other night and tonight is pretty bad for me in pages not loading or taking forever to load. having to click on them again to try and get it to load. very frustrating. but I am not sure if I am in the minority here.


Oh you are far from the minority with the loading issue. Happening all the time and it is so frustrating. I get so bored of it that I start falling asleep waiting for it to load. That spinning monkey face is hypnotising default smiley xd Hang in there horsestar and watch out for that monkey head. I go to bed and that image is still spinning in my head default smiley (lol)
AngelFace67
  • Posted messages: 95
  • Karma: 9 points
i have noticed that it does take a little bit of time to load the horses screen and the halos ray screen but apart from that good job default smiley :) default smiley (y)
horsesawsome19
  • Posted messages: 88
  • Karma: 10 points
Finally yay. I can't seem to get the game to work. I keep getting not loading issues. It worked fine this morning and then wow it all started playing up. I have been trying all afternoon to play but it wont load. It is very random on letting you play. I have managed to get on but it wont actually let me play. Please I am not the only one that appears to be having trouble. I have friends on facebook who are saying the same but cant get on

Thank you
AngelFace67
  • Posted messages: 95
  • Karma: 9 points
So game play not much better today. Still slow and trouble loading.

5435 players
joueurs 26 connected

That is all that is on playing so why is it not working properly. Been good for a couple of weeks and now it starting again

Thank you
AngelFace67
  • Posted messages: 95
  • Karma: 9 points